Comments

johnebaker wrote on 4/10/2018, 3:58 PM

Hi

The 'task bar' should look like this with the indicated icon being the store.

If yours does not look like this please post a screen shot of what you do have.

Also check that you are on the current version - under Help, About . . . your version number should be 17.1.3.142, if your version is a lower patch number than this try updating online.

HTH

John EB

VPX 16, Movie Studio 2025, and earlier versions 2015 and 2016, Music Maker Premium 2024.

PC - running Windows 11 23H2 Professional on Intel i7-8700K 3.2 GHz, 16GB RAM, RTX 2060 6GB 192-bit GDDR6, 1 x 1Tb Sabrent NVME SSD (OS and programs), 2 x 4TB (Data) internal HDD + 1TB internal SSD (Work disc), + 6 ext backup HDDs.

Laptop - Lenovo Legion 5i Phantom - running Windows 11 23H2 on Intel Core i7-10750H, 16GB DDR4-SDRAM, 512GB SSD, 43.9 cm screen Full HD 1920 x 1080, Intel UHD 630 iGPU and NVIDIA GeForce RTX 2060 (6GB GDDR6)

Sony FDR-AX53e Video camera, DJI Osmo Action 3 and Sony HDR-AS30V Sports cams.

rruiz wrote on 4/29/2019, 1:20 PM

Hi

The 'task bar' should look like this with the indicated icon being the store.

If yours does not look like this please post a screen shot of what you do have.

Also check that you are on the current version - under Help, About . . . your version number should be 17.1.3.142, if your version is a lower patch number than this try updating online.

HTH

John EB

I also resolved a doubt with this post. Thanks John

Windows 10 Pro ver 1803 64bit PC

Video card: Radeon RX 590 Nitro+ Special Edition; 8 GB, Core Clock1560 MHz

Intel Core i7 5820K CPU @ 3.30 GHZ

System Memory RAM 64 GB Memory

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Photostory Ver 18.1.3.36