Can Not Run Photostory Deluxe Because Error " Exception 0xe06d7363

George-Greco wrote on 2/4/2019, 12:07 PM

I can not run Program Photo Story Deluxe 2018 Because of Error {Exception 0xe06d7363. Computer Processor: Intel Core i7 - 7700K, Os: Windows 10 Pro 64-bit, System Memory: 16GB composed of 2- 8192 MB DDFR4/3200 DIMMS, Video: NVIDIA GeForce GTX 1070 CPI Express

If I Restore my Computer to an earlier time, will I lose the Slide Show that I Have ben working on ?

Error in module "KERNELBASE.dll" [Load address: 0x00007FFAB6270000] at address 0x00007FFAB62AA388 [Exception 0xe06d7363 ' " ']

Comments

johnebaker wrote on 2/4/2019, 12:21 PM

@George-Greco

. . . . Can Not Run Photostory Deluxe Because Error " Exception 0xe06d7363 . . . .

What is the full error message - it should include an error number and the name of the defaulting module?

John EB

George-Greco wrote on 2/4/2019, 12:47 PM

This is The Full Error Message

Error in module " KERNELBASE.dll" [Load address:

0x00007FFAB6270000] at address 0x00007FFAB62AA388

{Exception 0xe06d7363 ' " ']

johnebaker wrote on 2/4/2019, 1:53 PM

Thanks for the full message, that plus your original error message would suggest that either:

graphics card drivers have an issue

or
there is an invalid setting in the driver/screen settings eg you have the graphics card resolution set to a higher value than your monitors are capable of

or
there is a pending Windows update

Try the following:

restart the computer ie Windows button, Power button, Restart
check that the graphics card driver are up to date and that the correct resolution is set for you monitor(s).

HTH

John EB

emmrecs wrote on 2/5/2019, 4:20 AM

@George-Greco

In addition to what @johnebaker has written, when I did a quick Google search on the specific error code the consensus of opinion seemed to suggest this code points to a problem in your system (Windows) files! In other words, this is a problem with your computer rather than with the program. If you have some reasonable level of knowledge about computers AND are willing to have a go at potentially solving the problem yourself, this Microsoft article will guide you through the process of using a feature called DISM to analyse and resolve the problem. However, be very careful to follow exactly the process given; failure to do so may result in your computer not working at all. 😭 If you are at all unsure, the help of a qualified and experienced computer technician is your best bet.

One other thought: in the forum for a completely different, non-Magix product, a number of users whose computer includes a NVidia graphics card have reported various similar problems following a recent update to the NVidia drivers. The solution suggested by the manufacturer of the non-Magix software involved is to completely uninstall the existing graphics card drivers, restart the computer and install a "clean" (freshly-downloaded) copy of the latest drivers from the NVidia site. This seems to have solved the problem for the great majority of those users who have been affected.

HTH
Jeff