Camcorder not recognized by software

Michael-Stone wrote on 6/6/2020, 11:56 AM

After installing the software and rebooting my computer it still does not recognize my Sony D8Handycam Model DCR-TRV103. I've used all the cables provided and installed the necessary updates to the software. Any idea what I can do?

Comments

johnebaker wrote on 6/6/2020, 12:32 PM

@Michael-Stone

Hi and welcome to the forum.

I have removed the quotation formatting applied to your post to improve the readability.

We need more information - in particular more details about the computer - see this topic for what is required and:

  1. The version of Rescue your Video Tapes as found under Help, About?
     
  2. Is capture via Firewire or a USB device?
     
  3. If USB - which make/model USB capture device is being used - if no branding what colour and markings are present?

John EB
Forum Moderator

 

 

 

VPX 16, Movie Studio 2025, and earlier versions 2015 and 2016, Music Maker Premium 2024.

PC - running Windows 11 23H2 Professional on Intel i7-8700K 3.2 GHz, 16GB RAM, RTX 2060 6GB 192-bit GDDR6, 1 x 1Tb Sabrent NVME SSD (OS and programs), 2 x 4TB (Data) internal HDD + 1TB internal SSD (Work disc), + 6 ext backup HDDs.

Laptop - Lenovo Legion 5i Phantom - running Windows 11 23H2 on Intel Core i7-10750H, 16GB DDR4-SDRAM, 512GB SSD, 43.9 cm screen Full HD 1920 x 1080, Intel UHD 630 iGPU and NVIDIA GeForce RTX 2060 (6GB GDDR6)

Sony FDR-AX53e Video camera, DJI Osmo Action 3 and Sony HDR-AS30V Sports cams.