I just bought Video Pro X 13 March 13, 2022 and now 14 is available! Do recent buyers get updated for free to 14? It wasn't even 6 months since the purchase!
Hi and welcome to the user to user forums.
Have you checked your program updates section?
Also I suggest you have a good read of the End User Licence Agreement on the Magix Product website to understand the terms and conditions of what you have bought.
You should get the update to the program only but not any additional offered third party effects. They are specific to promotions. Also once your support period is over. Any further downloading of the program will bring you back to your purchased version only along with the registered effects of that time assuming they do not have an independent limited life span as some of them do.
Ray.
Hello,
Thank you for the response.
But I don't see a product update in My Account Product Section. The EULA that I found doesn't quite go into my situation.
Most software companies it is common practice if buyers buy a product that is close to the release of a newer version, it gets upgraded to the new version free by default. Now it's understandable that not every company will do that, but to not let the consumer know that a new one is coming out rubs me the wrong way. I am pretty sure when I went to make my purchase; they knew a newer version was a few weeks away. So why not say so then I can decide? If they stated that Video Pro X 14 was coming soon and I still purchased it then it's on me... but it wasn't.
It comes off as they were like 'We know we have a new one coming out in a few weeks. We not going to tell you, you will just have to pay again'. I mean they spend all this time making the website look all nice. They couldn't have a notice next to Video Pro X 13.
For example, I use this animation software and for 7 months they posted all over their site the new version was coming out. So anyone that came to purchase the current one could say, well I will wait for the new one to come out cause I want the newest version and not have to pay again after I just bought it. That is what a logical person would say. Why buy the current that won't get updated anymore than whatever bugs it has I will be stuck with? I can just wait and get the newer versions which might have those bugs fixed. The addon packs I honestly really don't care about I haven't used.
The advice which @CubeAce quite correctly gave you was to check your program updates section. This is available in VPX 13 via Help>Update online, it is not found in your online Magix account.
Certainly, since you bought the program so recently (assuming you bought it direct from Magix) the Update Service should entitle you to download and install VPX 14 without further payment, although as Ray says, you will NOT get any of the currently-offered add-ons.
But do heed Ray's advice about what will happen if you choose to NOT renew the Update Service in 12 months time and then find you need to reinstall VPX; you will then be back to VPX 13!
HTH
Jeff
Forum Moderator
Inside the software is the first way I tried. I did it that way in VPX first before even posting here to check and it said 'No update'. So I took it he was referring to looking in my account to download the newer version.
A person should get whatever last version that is covered in the time frame. If it covers 12 months then it should stay where the 12 months end mainly if people won't be informed of new release is coming in a few weeks. Substance Painter, 3dCoat and many others did no such thing. Update Service covered whatever was released in that time period. You weren't pushed back to the previous one where you initially paid for the software. If I got Substance Painter 2019 and then a few months later Substance Painter 2020 came out I owned it. When I didn't extend, I stayed at Substance Painter 2020 because the Update Service was about getting any release within that window. This type of Update Service loses it's worth if you aren't willing to subscribe.
Hi,
According to Ray's post quite a while back, Magix was phasing out the Update Service program. Once your Update Service ran out, it could not be renewed. My upgrade to VPX14 was because I still had time left under the Update Service program.
I suspect that @3DSphinx will not be under the Update Service or @3DSphinx would have seen the Update message pop up upon opening VPX13.
Of course, I could be wrong.
Hi,
VPX14 was released on May 19. You purchase VPX13 on March 13, more than 2 months prior. Not what you want to hear, but what do you consider to be a reasonable time for which you should be entitled to a new version, 1 day, 1 month, 2 months, 6 months, 11 months?
Instead of complaining after the fact, you could have asked first, here on the forum, and we could have given you some kind of an indication, at least told you when VPX13 came out, and knowing that Magix releases new version every year...
Lastly, VPX13 was near the end of its cycle, with many (definitely not all) bugs fixed and patched. New versions have a tendency to come out with new bugs, and VPX14 is not an exception. If you don't want to suffer through a period living with many bugs, you are usually better off purchasing towards the end of the version cycle, which is what you did.
John CB
I was going by this Update Service being mentioned to me. I asked why not have an indication of a new one is on the way. It is not a hard concept. Many other establishments do it. All I stated was if the information was available, I could make my decision. Yes, but all the bug fixes in 13 would be in 14 as well and of course there may be bugs for the new features.
My original post I ask if they gave people that purchased within a certain window an upgrade to the newer version. Not that I expected it or was entitled to it. That was when the Update Service was mentioned to me. But the Update Service that was explained to me didn't seem like an update service. So for the update process I didn't complain I asked. I also said if not it wasn't a problem just it would be nice in the future to let people know.
If they can post all this other information on their store page about the product why should I have to go to the forums to ask is there a new release coming soon. Second, it seems it routed me to a forum when I wanted to send it to support because Magix can only answer for why they do what they do.
Hi,
Here is a link to the Update Service. VPX and MEP (now called Movie Studio) are no longer on the list. VPX has been removed from the Update Service program.
As indicated by Jeff and Ray, the constraint on the Update Service was having to reinstall after expiry. If you got a newer version than the one available on the date that you purchased (or renewed) during the one year, a reinstall would put you back to the version that you purchased - that is, the one that you got on the day that you paid.
There were a lot of complaints from those hit by this (especially on the Xara forum) because they insisted that they paid for the last version received undet the Update Service, not the first one. They did not read the details. I warned people that they shouldn't complain about a good thing. Result, no more Update Service. That's my story, but actually Magix introduced a Subscription model, dropped the Update Service and reinstated the old system - you get what is available on the day you paid and maybe some bug patches. So, no more updates or new versions after purchase.
Magix used to exchange the version of a program if purchased within 30 days of a new version coming out, upon request. I don't think that they would accept more than that.
Magix usually doesn't announce a new version in advance, with a few exceptions (see below) because a target date is hard to reach and is usually not met. As well, no one would purchase the old program. Imagine announcing a new version 3 or 4 months before it actually came out - no revenue. All we can do in the forum is to take a guess by looking at past release dates. We don't actually know.
For some other products, most recently Samplitude Pro X, they offered a two for one - buy X6 and get X7 for "free." They did this starting about a month before the expected release date (they didn't meet the expected date). Of course, the price was higher than the normal upgrade, and as soon as the new version came out, the offer was removed and the price for just an upgrade was reduced. They did the same with Vegas. They didn't do this with VPX. Again, it was a month before the expected release date, not earlier. There were complaints about this.
For VPX, I suggest that you sit on it for a few months before deciding to upgrade to VPX14, or wait until VPX15 has been released and matured a bit. There really isn't that much that is new from one version to another...except some bugs.
John CB
Hi.
We have no prior knowledge of new releases either and they seldom fall on the same month each year. Releases have occurred In Jan, Feb, May, June, Sept, and Nov in the past. Not necessarily in that order.
Everyone here is just a user, not Magix staff.
I have let my subscription lapse in the past but still been able to get a discount when applying for an upgrade. Whether this is still true I have no idea but I get enough reminders through popups and emails offering them to me. I just haven't tested it recently.
For me personally, not looking at either the terms and conditions or End User Licence agreements before a purchase of any software would be like buying a car without looking at what the warranty covers.
Then again I am not the sort of person that 'accepts all cookies'.
Different companies are free to use different business models and Magix has had a similar policy in place for a very long time. Believe it or not it has actually improved slightly in recent times.
They have never to my knowledge announced a new version is coming in advance. The warning signs for me are an increase in the amount of offered third party effects but that is of no consequence to a new customer or irregular visitor to either the forums of the Product website.
I too was a bit miffed when I found out the policy at Magix but the reliability and ease of use verses cost of competing products and the amount of technical complaints on some user forums kept me with using the software.
There is one workaround to the problem.
Clone your C: drive. That way if anything happens you can just replace the C: drive. If you need to move the program to another computer that is is more problematic.
I am surprised if you had purchased the program less than a few months ago that you do not have the ability to update the program unless you disabled or removed the update service.
You could contact Magix if you would like to experience the new version or you could just download the demo because each new version that comes out sometimes ends in a slight degradation of performance on older systems. Not always, but could be a possible outcome.
Ray.
Thank you both for the info. Just noticed how on the product page they give an update history of VDP all the way back to 2016 and what came with each update. They could easily place when they get close to releasing the next one like VPX 15 Release Pending. So it would mean it will be come soon. Soon doesn't have a firm time.
But from what I read in the EULA they still have posted:
Section 2.3 With regard to updates and features delivered within the scope of the MAGIX update guarantee, the following applies: The license for updates and features delivered within the 12 months after initial registration of the MAGIX product is limited to the installation(s) in place at the point when the 12-month period expires. If the update guarantee is extended beyond the 12-month period, this limitation does not apply. <- Also this is what the EULA in the software says.
So I will have to ask them because I would fall into this stipulation as worded. It is worded as I expected when the 12-month period expires you get the last update/feature done within that time frame. But I will make sure this time my inquiry actually goes to Support.😅
EULA looks different to the last time I looked. As you quote it.
2.3 With regard to updates and features delivered within the scope of the MAGIX update guarantee, the following applies: The license for updates and features delivered within the 12 months after initial registration of the MAGIX product is limited to the installation(s) in place at the point when the 12-month period expires. If the update guarantee is extended beyond the 12-month period, this limitation does not apply.
So @browj2 is correct.
That gives Magix the right to not give you the next upgrade (next version) as opposed to updates (last patches.) during the your licence agreement and would explain why you have not had either an email or ability to download the next version.
Subtle.
Ray.
Yea, that one I copied out of the EULA in the software itself. But it says "Updates and Features". They mention them separately. If it was just updates they would have left it at that. But it will be about 4 days before they can provide an answer. If that isn't so they need to remove it. I deal with government contracts that statement 'updates and features' would be considered deceptive. If it just for updates then it should say just updates and drop features.
I think Features in this context is the third party effects you have at the time of purchase plus any previous third party effects you previously had that still work and available under the separate licence agreement with the third party plugin providers EULA or things like the ability to use the AC3 codec or the Main Concept Codec which was a part of earlier releases but no more. Those last two I know are still downloadable and usable within the older programs and are not missing.
Ray.
Hi Ray,
You were the first to point out that the Update Service would be dropped in this post by you.
For anyone purchasing new or upgrade, they will not get the Update Service.
Your Update Service for MEP expires on June 22, IIRC. Unless you get some kind of special offer, you will not be able to renew it, If MS2023 has not come out by then, wait until it does before paying.
If you have a previous versions of a Magix program, like MEP, VPX, Samplitude, etc., you qualify for the Upgrade Price; it doesn't have to be the most recent version.
Hi,
Part of the idea with the Update Service was that Magix would release new features a couple of times per year between new versions, along with patches. Prior to the Update Service program, IIRC, there were sometimes new Features issued with patches. These were usually things that weren't quite ready when the version was released. I expect the same to happen in the future - patches and maybe a Feature or two that didn't make it in the release. That is why the wording in the EULA indicates Updates and Features. If a new feature is issued for VPX13, you will be able to keep it. This was not so under the Update Service program; if you had to reinstall after expiry, you lost any features that came out after your purchase date.
Upgrades are to the next version. Updates are done to the existing version.
When you look at the Update History for the last few years, you are seeing interim releases of new features. The next version was a compilation of these interim releases and a few new features. That will no longer happen. Magix will keep new features (except for what I mentioned) until the next version is released.
John CB
Hi John.
You are correct but maybe at that point I didn't fully understand the implications for existing and new users.
Buying a new version of MEP in the past at the right time was often only a difference of around £10 of the upgrade price and older previously obtained third party plugins remained available to the new version. Having VPX 12 from Humble Bundle as a new purchase has allowed me to keep VPX 11 in my account as well, and again all previous plugins as well as the newly offered MEP 2022 ones have been installed automatically into VPX 12.
You are going by old data on my renewal date for MEP. It is actually Feb 2023. I tend to renew for offered third party plugins that appeal to me rather than for the program upgrade which on release is often buggy.
Ray.
It can mean whatever it wants, but it must state that it is for that specific version. Not stating that would technically be a loophole. A contract must say what it means and means what it says. I know they are a foreign company, so things may differ from the states where it is expected for a contract to say exactly what it means and are obligated to follow. A person can't go in court and say well the contract means this and the judge would look and say well that isn't what it says. If that is what you want or will do, the contract should say that. Hence the reason many people have lost contractual cases due to having loopholes or it not stating what it meant properly. Your standards as a consumer may be different than mines and that is fine. But no one is going to tell me I don't have a right to complain about something that doesn't state correctly their business intent.
I don't recall anyone on this forum pulling their card out to pay for my software.
If you look at their website they technically consider it an update. Their website they say 'Update History' and then for May 17th they say what they are. They don't say VPX14 because they don't technically classify it as an upgrade.
Like I said, 3DCoat and other has the same stipulation and within the time you bought a perpetual license any updates or features you got. So I got 3dCoat2021 and they give me 12 months with the purchase. They release 3dCoat2022 about five months later. Since I was in that timeframe my version was moved to newest one updates and features. Perpetual users majority of the time pay more than what a subscriber to get that license. That process is the status quo. Since they chose to go against the status quo they need to make that clear.
Technically, they give you a subscription that doesn't renew which is kinda like how Magix is doing it. Subscriptions don't technically have a version, they just do updates. Hence Magix doesn't mention the version in their update history. Which you can look on their site and see. So a perpetual user may wait two years out and then decide they want the new features they pay for the upgrade.
That isn't what that says. Plus, I was giving an example. My EULA in my software THEY GAVE ME doesn't say that, so my point is it should be removed. You're not going to change my mind. It isn't what it says. If it was dropped it needs to be removed PERIOD and comprehend when someone is giving you an example. Because what I was talking about seemed foreigned to you. NOT MY FAULT IT WASN'T REMOVED that is their responsibility when they sell the software. This forum isn't just for people to praise the software which looks like is your angle. Because a reasonable person would have said they should remove it from any further perpetual software purchases. Which show me your lack of understanding the situation. This thread can be closed because my stance is my stance.