Comments

johnebaker wrote on 5/5/2020, 4:08 AM

@carmen-w

Hi

Assuming tyou are working in timeline mode, if the track heights are too small or the audio object appears too short the handles will not appear - try zooming both vertically and horizontally using the controls shown below

HTH

John EB

VPX 16, Movie Studio 2025, and earlier versions 2015 and 2016, Music Maker Premium 2024.

PC - running Windows 11 23H2 Professional on Intel i7-8700K 3.2 GHz, 16GB RAM, RTX 2060 6GB 192-bit GDDR6, 1 x 1Tb Sabrent NVME SSD (OS and programs), 2 x 4TB (Data) internal HDD + 1TB internal SSD (Work disc), + 6 ext backup HDDs.

Laptop - Lenovo Legion 5i Phantom - running Windows 11 23H2 on Intel Core i7-10750H, 16GB DDR4-SDRAM, 512GB SSD, 43.9 cm screen Full HD 1920 x 1080, Intel UHD 630 iGPU and NVIDIA GeForce RTX 2060 (6GB GDDR6)

Sony FDR-AX53e Video camera, DJI Osmo Action 3 and Sony HDR-AS30V Sports cams.

carmen-w wrote on 5/5/2020, 7:24 AM

Thank you John for taking the time to provide me with some information. But that does not work. I have zoomed all the way in and out and I am in timeline mode. When I activate the audio clip and it turns bleu there is only the double arrow to pull it in or pull it out. There are no objet corners to drag in or out. Also when I placed the snap markers they don't show up and there is no sound track bar. Just a plain blue or green line depending on if it is activated or not. On my past computer I had the older version of Magix Story and the audio worked properly, therefore I do not what to look for and how to work. Overlapping two audio clips also do not provide a transition, it's just a hard stop and beginning. I live in the country and our internet is not very fast and therefore purchased the CD and had it delivered to me about a month ago. Looking forward to having this resolved.

johnebaker wrote on 5/5/2020, 7:38 AM

@carmen-w

Hi

What is the version number of Photostory as found under Help, About?

John EB

VPX 16, Movie Studio 2025, and earlier versions 2015 and 2016, Music Maker Premium 2024.

PC - running Windows 11 23H2 Professional on Intel i7-8700K 3.2 GHz, 16GB RAM, RTX 2060 6GB 192-bit GDDR6, 1 x 1Tb Sabrent NVME SSD (OS and programs), 2 x 4TB (Data) internal HDD + 1TB internal SSD (Work disc), + 6 ext backup HDDs.

Laptop - Lenovo Legion 5i Phantom - running Windows 11 23H2 on Intel Core i7-10750H, 16GB DDR4-SDRAM, 512GB SSD, 43.9 cm screen Full HD 1920 x 1080, Intel UHD 630 iGPU and NVIDIA GeForce RTX 2060 (6GB GDDR6)

Sony FDR-AX53e Video camera, DJI Osmo Action 3 and Sony HDR-AS30V Sports cams.

carmen-w wrote on 5/5/2020, 7:59 AM

I can't find the information under Help. But my receipt says MID021561 Upgrade: MAGIX Photostory Deluxe (=UPGR. DVD backup (CA)

 

carmen-w wrote on 5/5/2020, 8:01 AM

Also the receipt includes HitFilm Superherop Pack (CA), NewBlue Stylizers 5 Imagine (CA) and PhotostoryContent Pack 2019.

carmen-w wrote on 5/5/2020, 11:11 AM

John, I did a restart on my computer, did an update in Magix Photostory Deluxe, did a second restart on my computer and now the object handles for the audio are there. It is magic! lol

johnebaker wrote on 5/5/2020, 4:27 PM

@carmen-w

Hi

Good news, thanks for letting us know - you should also be able to find your version number under Help, About...

John EB

Last changed by johnebaker on 5/5/2020, 4:27 PM, changed a total of 1 times.

VPX 16, Movie Studio 2025, and earlier versions 2015 and 2016, Music Maker Premium 2024.

PC - running Windows 11 23H2 Professional on Intel i7-8700K 3.2 GHz, 16GB RAM, RTX 2060 6GB 192-bit GDDR6, 1 x 1Tb Sabrent NVME SSD (OS and programs), 2 x 4TB (Data) internal HDD + 1TB internal SSD (Work disc), + 6 ext backup HDDs.

Laptop - Lenovo Legion 5i Phantom - running Windows 11 23H2 on Intel Core i7-10750H, 16GB DDR4-SDRAM, 512GB SSD, 43.9 cm screen Full HD 1920 x 1080, Intel UHD 630 iGPU and NVIDIA GeForce RTX 2060 (6GB GDDR6)

Sony FDR-AX53e Video camera, DJI Osmo Action 3 and Sony HDR-AS30V Sports cams.