Activation

studioleveltex wrote on 10/3/2012, 10:27 AM

When I try to activate my vst effects, and I enter my serial number as instructed it says it is an invalid serial number. Anyone know what is up with that?

I know it is valid as it is the one that was sent to me by email...also my product is regitered properly.

Thanks

Comments

gandjcarr wrote on 10/3/2012, 10:40 AM

Hi Daniel,

This is a user forum, not a Magix support forum. Activation problems are usually handled by Magix sales. If you will tell me the country that you are in, I can send you the information on how to contact Magix sales for your purchase.

Good Luck,

George

studioleveltex wrote on 10/4/2012, 2:31 AM

Hi George

I am on extended vacation on the Isle of Mauritius, however I purchased my product from online USA...

When I try and contact support it will not take my computer ID either.

Thanks for your help

gandjcarr wrote on 10/4/2012, 4:47 AM

Hi Daniel,

Go to this site and click "Make a Request online" it will take you through a series of questions and you should just be able to submit at the end.

http://www.magix.com/us/support/customer-service/

If that does not work you may want to call the number on the same page it could be costly especially if you have to wait on hold, but at least you may be able to get the product activated so you can start using it.

Good Luck