Thanks. I removed the files, but it's still happening. How do I change the VST path in program settings?

@Jon-Kleinman Hold CTRL and SHIFT and double clicking on the program icon and then select to delete the settings and the cache.

I followed all of those steps, and the program still can't start. It crashes right went the startup screen says "Initializing async VST files." I have a PC with a few drives. Right now I have ACID on a different drive than windows. Would this have anything to do with the problem?

@Jon-Kleinman I'm not sure. I would suggest you try to disable your firewall/antivirus/Windows Defender temporarily and test again if you can start the program. If this doesn't help you could try to uninstall and reinstall ACID.

Do you work with MAGIX or are you just a forum member? I've never had this kind of trouble with a $100 piece of software before. And I have a high end PC.

I tried disabling windows defender and the firewall, and still the same thing. Who do I talk to about getting a refund?

@Jon-Kleinman

Hello, Welcome

This is an open public user to user forum and not Magix support.

You could try and uninstall Acid using free Revo uninstaller, temporarily disable firewall, anti virus program again, install Acid in the recommended installation drive settings.

If this is unsuccessful, then contact infoservice@magix.net for further assistance.

Stephen

Forum Moderator

I'll try this later. Will I be putting my PC at any risk if I temporarily disable the firewall and anti-virus to download a program? I'm still not clear on why MusicStudio worked fine on an auxiliary drive but ACID Pro isn't working.

@Jon-Kleinman Usually that's no problem if you don't surf the web and just try to start ACID and check out if it will work. If it will work then your problems are caused by your firewall/ antivirus settings. Be sure that they are completely disabled, not just one or two features. Then try ACID. If ACID doesn't work uninstall and reinstall it with disabled antivirus/firewall and try to run it again. Re-enable your firewall/antivirus afterwards.

@Jon-Kleinman

Hi

Your Pc will not be at risk as many of us have done this at some point installing software, it's just a temporary measure to try and rectify your issue.

Stephen

Forum Moderator

@Draumatized-Musiz You waited a month and never had the idea to ask for a follow-up response?

During the last weeks were school summer holidays in Germany and many parents take their vacation in this timeframe. It's possible that nobody worked on your problem and the ticket automatically closed. So you should try to ask for a response once a week.

I never had problems with Magix support. They usually responded in one or two days and answered my questions.

Development of ACID just re-started. I won't expect any big bugfixes before the end of the year.

@Draumatized-Musiz Have you tried to reset the program settings like described above? You don't need to upgrade because the programs are basically identical. If 11 runs fine, 10 should run fine, too.

Can anyone point me out to support link im having trouble loading my Acid 10 it’s been 3months since my software worked I delete and re install it daily & the same sensation please anyone this is troubling

sp you mean by reducing to 8 bit mode when you left click on icon thats the only thing i can do and it still stops at vst plugins and i have to hold cntrl alt & delete otherwise i dont know how to reset the seetings

@Draumatized-Musiz You hold CTRL+SHIFT on your keyboard and start the program by double clicking on the program icon while still holding CTRL+SHIFT. Then the reset-window will show up.