​Hi Patrick,

Please run the tool "MxInstallHelper.exe":

You can find the tool directly in your "Samplitude Pro / Sequoia" installation folder. 
For example, if you performed a standard installation of Samplitude, you would find the tool here: C:\Program Files\Magix\Samplitude Pro X\.

Select program: "Your program"

Select function: "Re-Install".

Click "Process", then "Exit".

​

If you are using an older versions of Samplitude Pro X / Sequoia, use the link below to download the tool, then unzip it and copy it to the Samplitude installation folder:

https://my.hidrive.com/lnk/xKAKGnTG

If that does not help, please apply the following steps.

Please uninstall the software using the Control Panel:

Find your program and proceed with the uninstallation process.

Please delete the remaining program folders under the following paths:

C:\ProgramData\MAGIX\Samplitude Pro X
C:\Users\*Username*\AppData\Roaming\MAGIX\Samplitude Pro X

Should you not be able to see the "AppData" folder, you will have to change the respective setting.
To do so, go to "Folder options" in the Control Panel and activate the option "Show hidden files, folders and drives" under "View"/ "Hidden files and folders".

Then reinstall the program using the download version.
You can find the installer in your Service Center account at www.magix.com.

Start the program after successful installation as administrator.
If the activation dialog does not appear at the first program start, select Help > Register Online.

Be aware that Samplitude Pro X2 is no longer officially supported on Windows 10.

​Best regards

Pro Audio Support