One of my products is not in my account

Dana-Nigrim9704 Posté à 09/10/2022 02:19

Hello,

I want to download again Vegas 16 which was in my account 2 years ago with its number but now is just disappeared. When I try to add it with the number I kept I receive the answer that it always was registered; therefore it should appear in the list of my products; but it does not.
How can I have the installation package again?

Commentaires

sasiuk Posté à 09/10/2022 18:53

Hi,

but now is just disappeared.

This is not possible, if you use the same email adress that was used during the first registration process.

Regards.

DéDé.

Dana-Nigrim9704 Posté à 10/10/2022 16:02

The issue is not the registration process: the product should have remained in my list as I already registered it; the product is no longer in my products list in my account; how can I access it again to download it, this is the issue.
I have the right to use it on two computers. The other products are in the list, just this one is no longer in it as it was.

browj2 Posté à 10/10/2022 17:07

@Dana-Nigrim9704

Hi,

What DéDé is saying is that you must have registered it with a different email address. That would mean that you have 2 accounts. Is this the case?

John CB

sasiuk Posté à 10/10/2022 17:19

Hi,

Your problem is very strange, unless you have two accounts as John assumes!
Contact MAGIX Technical Support.
Follow the explanations of this link

https://www.vegascreativesoftware.info/us/support/article/how-do-i-contact-technical-support--1513/

Everything is in order in my customer account.

Regards.

DéDé.