My O/S is Windows 10, Version 1909, Build 18363.657 in a Lenovo Desktop PC with 8GB RAM.

My MM 2020 Version is 28.0.2.43

Due to limited C-Drive space (was about 10GB), I fully de-installed MM and my Video Pro X, cleaned all MAGIX elements (including in the registry) using the recommended support.microsoft.com Install-Uninstall diagnostic utility and the MAGIX Content and Soundpools utility. This was recommended by MAGIX Support! I also used MAGIX PC Check & Tuning and Piriform CCleaner to clean out old registry keys and remaining MAGIX files but left only the MAGIX Update Notifier and the MAGIX PC Check & Tuning installed.

Then, as recommended, I did a re-install with new custom installation program file paths to my D-Drive which has about 1TB free space. New folder paths are all under D:\Program Files\MAGIX\ with subfolders: Music Maker, Templates & Effects, Content & Soundpools, and User Files. [Prior to this the default path was C:\Users\Public\Public Documents\MAGIX\Common\ with 3 subfolders under Common: Soundpools (310MB), Videocontent (4.58GB), & MxSynth (1.38GB)].

I tried several times to reactivate my MM but my MAGIX account does not show that the new MM is activated, but strangely, one free download preset package did download & install, the Vita 2 Premium Presets! Then the program froze while trying to download and install the Soundpool: BigRoom Mastercuts, Part 2.

In this forum, I read a recent post that someone had to first re-install the Creative Suite feature before the remaining program downloads would work. I checked under the MM Store program window, and it shows that I acquired and downloaded this feature but will not allow me to re-download it (I'm not even sure if it is installed in my upgraded MM2020 Premium that I just bought and initially installed on the 4th of March!

Furthermore, some of the program paths from within the program under File/Settings/Program Settings/Folders still show some paths to my C-Drive: C:\ProgramData\MAGIX\Music Maker\28\_Demos\Demo Chart Hits which I guess is a required default path. I will leave this path as is! The other internal paths I changed back to my D-Drive, and they seem to remain even when I reboot the MM program.

When I try to open my older projects that I created under MM 2019 Premium and earlier versions, I get several file location error messages, and I still do not know why my newest program does not show as activated in my MAGIX account???

It has been several days since the last MAGIX response on my open MAGIX ticket, so I thought I would ask the MAGIX community here for any other actions I can try while waiting for MAGIX.

Thanks in advance for any tips.

Glenn

Retired American living in Germany