Systematic Registration Product activation - [Ticket#2023101517001146]

Francois-RAMAZ Posté à 22/11/2023 10:42

Dear Ralf,

I have tried to apply your instructions, following your advices from ticket [Ticket#2023101517001146].

For uninstallation, I have not founded a link within the AcidFolder and thus operated with the conventional "uninstall" option on the parameters portal/programs of win10.

Then launching, I rapidly had a window saying "not able to uninstall - Windows error package type 2540", or something like this.

I have also tried to make a new installation, but a message saying "ACID Pro 11 already exists" appears.

Do you have any advice ?

Best Regards,

François

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Commentaires

SP. Posté à 22/11/2023 11:33

@Francois-RAMAZ This is a public user forum and not Magix support. We are all users like you. You need to send the response to your support ticket via e-mail, not via this forum. No Magix support staff is active here.

If you have problems uninstalling, try the Windows troubleshooter.

https://support.microsoft.com/en-au/topic/fix-problems-that-block-programs-from-being-installed-or-removed-cca7d1b6-65a9-3d98-426b-e9f927e1eb4d