Crash de Photostory 2023 après insertion d'un effet spécial "forme"

Sylvain-BALSSA Posté à 13/01/2023 10:44

Logiciel Photostory deluxe 2023 version 22.0.3.146 (UDP3)

Dans un diaporama assez long (1h 17min) contenant de nombreux extraits vidéo dont la plupart sont au format 4K, après avoir inséré un effet spécial ("forme" cercle) appliqué à une image elle même superposée à un extrait vidéo (basse résolution), une fois le diaporama enregistré, lors du lancement du logiciel, la réouverture de ce diaporama provoque un crash de l'application.

Ce même diaporama s'ouvre sans problème avec mon PC portable récent, fonctionnant sous Windows 11

Mon PC fixe est assez ancien et fonctionne avec

Édition   Windows 10 Famille
Version   22H2
Build du système d’exploitation   19045.2486
Expérience   Windows Feature Experience Pack 120.2212.4190.0

Carte graphique AMD Radeon HD6700, Pilote version 15.201.1151.1008 (04/11/2015)

Le fichier de log du crash est joint à ce message

Merci de m'aider pour résoudre ce problème de crash systématique

Cordialement

Sylvain BALSSA

Voilà le fichier log du crash

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MAGIX Photostory deluxe 2023 05.01.2023 14:36
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CrashDump 20230105_143601_v22.0.3.146.dmp successfully written

Erreur du module « EffectOclCommon_x64.dll » (adresse du chargement : 0x00007FF834540000) à l'adresse 0x00007FF83455712F (Exception 0xc0000005 "ACCESS_VIOLATION")

Main Thread   (ThreadID: 0000076c)
00007ff834557127   15 68 01 00 48 8b 48 08
00007ff83455712f > 48 8b 49 08 48 8b 01 ba
00007ff834557137   02 00 00 00 ff 50 18 84

Photostory.exe 11.11.2022 11:26 30dffd9a

Memory Allocation
Base:       880
PE:       35.200
Pages:       13.107.200

PI:       1.765.920
PI_TEMP_DATA:   3.424
SI:       1.162.000
SI_TEMP_DATA:   840
FSI:       75.600

Blocks:       108.264
Temporary:   100.674
BE:       3.552.000
PLE:       2.704.000
BE Pool:       5.616
PLE Pool:       0
wHdr/inst:   0
Image Cache:   0
Video:       16.224.794(0/0)
Bitmap:       0

Thumbnail Cache:   223.842.847
SI Display Cache:   4.668.948
PLE Display Cache:   0

Buffer: 0
Pointer: 0

Title:       57.301
Memory GF:       0
Memory GF Zero:       0
Memory GF Zero_Dyn:       0
Memory GF Dyn:       0
Memory TT:       0
Audio Effect:       0
PPE:       0

Video Monitor:   0
malloc/free:   0
DIB:       0

VP: admin:       38.640
VP+Trans: privateData:       1.478.768
Transitions::       0

Frame Cache:   0
EXIF:       32
VSW:       0
DVDMAKER:   0
global UI (malloc):   0
global UI (valloc):   50.331.648
NOWAGGLE:   0
ReaderFrame:   6.360.462
MP3 Reader:   0
JPEG buffer:   0

Private Bytes: 1884 MByte

TLS:       975
MXGUI:       62.803.684
Sum:       388.579.158

Processor [46] 2876MHz 4 Core(s)
Microsoft Windows NT 10.0 (Build 19045)
Used Memory: 1900 MB Max Used Memory: 1903 MB
Free Virtual Memory: 13223 MB Total Virtual Memory: 131072 GB

Call stack:
Address Frame
00007FF83455712F 0000000000144D48 0001:0001612F C:\Program Files\MAGIX\Photostory deluxe 2023\ImageProcessingPlugins\EffectOclCommon_x64.dll

----------------------------------------------------------------------
MAGIX Photostory deluxe 2023 08.01.2023 13:29
----------------------------------------------------------------------
CrashDump 20230108_132926_v22.0.3.146.dmp successfully written

Erreur du module « EffectOclCommon_x64.dll » (adresse du chargement : 0x00007FFB449D0000) à l'adresse 0x00007FFB449E712F (Exception 0xc0000005 "ACCESS_VIOLATION")

Main Thread   (ThreadID: 00003568)
00007ffb449e7127   15 68 01 00 48 8b 48 08
00007ffb449e712f > 48 8b 49 08 48 8b 01 ba
00007ffb449e7137   02 00 00 00 ff 50 18 84

Photostory.exe 11.11.2022 11:26 30dffd9a

Memory Allocation
Base:       880
PE:       35.200
Pages:       13.107.200

PI:       1.768.184
PI_TEMP_DATA:   3.424
SI:       1.163.000
SI_TEMP_DATA:   840
FSI:       75.840

Blocks:       108.264
Temporary:   100.653
BE:       3.552.000
PLE:       2.704.000
BE Pool:       5.616
PLE Pool:       0
wHdr/inst:   0
Image Cache:   0
Video:       102.711.081(0/0)
Bitmap:       388.879

Thumbnail Cache:   3.730.390
SI Display Cache:   4.668.948
PLE Display Cache:   0

Buffer: 0
Pointer: 0

Title:       52.506
Memory GF:       0
Memory GF Zero:       0
Memory GF Zero_Dyn:       0
Memory GF Dyn:       0
Memory TT:       0
Audio Effect:       0
PPE:       0

Video Monitor:   0
malloc/free:   0
DIB:       0

VP: admin:       38.640
VP+Trans: privateData:       1.478.768
Transitions::       0

Frame Cache:   0
EXIF:       0
VSW:       0
DVDMAKER:   0
global UI (malloc):   0
global UI (valloc):   50.331.648
NOWAGGLE:   0
ReaderFrame:   6.360.462
MP3 Reader:   0
JPEG buffer:   0

Private Bytes: 1488 MByte

TLS:       975
MXGUI:       60.643.596
Sum:       253.180.435

Processor [46] 2892MHz 4 Core(s)
Microsoft Windows NT 10.0 (Build 19045)
Used Memory: 1559 MB Max Used Memory: 1562 MB
Free Virtual Memory: 11890 MB Total Virtual Memory: 131072 GB

Call stack:
Address Frame
00007FFB449E712F 0000000000144D58 0001:0001612F C:\Program Files\MAGIX\Photostory deluxe 2023\ImageProcessingPlugins\EffectOclCommon_x64.dll

----------------------------------------------------------------------
MAGIX Photostory deluxe 2023 13.01.2023 09:13
----------------------------------------------------------------------
CrashDump 20230113_091336_v22.0.3.146.dmp successfully written

Erreur du module « EffectOclCommon_x64.dll » (adresse du chargement : 0x00007FFB87200000) à l'adresse 0x00007FFB8721712F (Exception 0xc0000005 "ACCESS_VIOLATION")

Main Thread   (ThreadID: 000017f0)
00007ffb87217127   15 68 01 00 48 8b 48 08
00007ffb8721712f > 48 8b 49 08 48 8b 01 ba
00007ffb87217137   02 00 00 00 ff 50 18 84

Photostory.exe 11.11.2022 11:26 30dffd9a

Memory Allocation
Base:       880
PE:       35.200
Pages:       13.107.200

PI:       1.768.184
PI_TEMP_DATA:   3.424
SI:       1.165.000
SI_TEMP_DATA:   840
FSI:       76.080

Blocks:       108.484
Temporary:   100.653
BE:       3.552.000
PLE:       2.704.000
BE Pool:       5.616
PLE Pool:       0
wHdr/inst:   0
Image Cache:   0
Video:       3.686.558(0/0)
Bitmap:       0

Thumbnail Cache:   0
SI Display Cache:   4.668.948
PLE Display Cache:   0

Buffer: 0
Pointer: 0

Title:       52.506
Memory GF:       0
Memory GF Zero:       0
Memory GF Zero_Dyn:       0
Memory GF Dyn:       0
Memory TT:       0
Audio Effect:       0
PPE:       0

Video Monitor:   0
malloc/free:   0
DIB:       0

VP: admin:       38.640
VP+Trans: privateData:       1.478.768
Transitions::       0

Frame Cache:   0
EXIF:       0
VSW:       0
DVDMAKER:   0
global UI (malloc):   0
global UI (valloc):   50.331.648
NOWAGGLE:   0
ReaderFrame:   6.360.462
MP3 Reader:   0
JPEG buffer:   0

Private Bytes: 1391 MByte

TLS:       984
MXGUI:       64.049.240
Sum:       153.444.747

Processor [46] 2884MHz 4 Core(s)
Microsoft Windows NT 10.0 (Build 19045)
Used Memory: 1453 MB Max Used Memory: 1455 MB
Free Virtual Memory: 12494 MB Total Virtual Memory: 131072 GB

Call stack:
Address Frame
00007FFB8721712F 0000000000144D58 0001:0001612F C:\Program Files\MAGIX\Photostory deluxe 2023\ImageProcessingPlugins\EffectOclCommon_x64.dll

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