Hallo,
seit dem Update von Video Deluxe auf V21.0.1.111 gibt Video Deluxe beim Start die Fehlermeldung:
'Exception Processing Message 0xc0000013 - Unexpected parameters'

Mit 'Weiter' bzw. 'Abbrechen' kann man danach in Video Deluxe zunächst arbeiten bis nach ca. 5 -10 Minuten eine 'ntdll.dll' Fehlermedlung erscheint, die dann das gesamte Program zum Crash führt.

Crash.log siehe unten.

Vor dem Update lief Video Deluxe stabil, habe auf dem PC auch keine Probleme mit anderen Anwendungen.
System: Dell Desktop i7-3770 CPU, 3,4 GHZ, 32 GB RAM
OS: Windows 8.1

Was ist zu tun, um mit Video Deluxe wieder stabil arbeiten zu können.

Gruß

Jörg

---------------------------------------------------------------------
MAGIX Video deluxe Premium  17.01.2022  22:02
----------------------------------------------------------------------
CrashDump 20220117_220223_v21.0.1.111.dmp successfully written

Fehler im Modul "ntdll.dll" (Ladeadresse: 0x00007FF8DCED0000) an Adresse 0x00007FF8DCF0D98E (Exception 0xc0000005 "ACCESS_VIOLATION")

Main Thread   (ThreadID: 000004e8)
  00007ff8dcf0d986   33 f6 48 83 f8 ff 74 03
  00007ff8dcf0d98e > ff 40 24 41 bf 82 03 fe
  00007ff8dcf0d996   7f 41 8a 0f 84 c9 0f 85

videodeluxe.exe    20.12.2021  16:57      a3a698ec

Memory Allocation
Base:        1.080
PE:        176
Pages:        65.536

PI:        624.624
PI_TEMP_DATA:    51.640
SI:        1.798.320
SI_TEMP_DATA:    318.768
FSI:        19.200

Blocks:        0
Temporary:    1.433.208
BE:        3.520.000
PLE:        1.379.984
BE Pool:        5.904
PLE Pool:        0
wHdr/inst:    2.584
Image Cache:    163.488.851
Video:        103.183.760(0/0)
Bitmap:        1.145.163.152

Thumbnail Cache:    589.982
SI Display Cache:    4.468.432
PLE Display Cache:    448.852

Buffer:        1.586.784
Pointer:        0

Title:        0
Memory GF:        0
Memory GF Zero:        0
Memory GF Zero_Dyn:        0
Memory GF Dyn:        0
Memory TT:        0
Audio Effect:        216
PPE:        80.000

Video Monitor:    0
malloc/free:    0
DIB:        5.032

VP: admin:        720
VP+Trans: privateData:        80
Transitions::        0

Frame Cache:    0
EXIF:        0
VSW:        0
DVDMAKER:    0
global UI (malloc):    0
global UI (valloc):    100.663.296
NOWAGGLE:    0
MP3 Reader:    0
JPEG buffer:    0

Private Bytes:    2202 MByte

TLS:        982
MXGUI:        79.519.218
Sum:        1.608.635.831

Processor [46]  3395MHz  4 Core(s)
Microsoft Windows NT 6.3 (Build 9600)
Used Memory: 2474 MB             Max Used Memory: 2648 MB
Free Virtual Memory: 31339 MB     Total Virtual Memory: 131072 GB

 Call stack:
Address   Frame
00007FF8DCF0D98E  000000000013B900  RtlLockHeap+13E
00007FF8DCF0B364  000000000013B940  RtlEnterCriticalSection+E4
00007FF8D6219266  000000000013B990  winmmbaseSetWOWHandle+1A6
00007FF8D621A6A4  000000000013B9C0  waveOutUnprepareHeader+74
00000001406E0848  000000000013BB50  QWinWidget::qt_metacall+393F88
00000001406E11AF  000000000013BB80  QWinWidget::qt_metacall+3948EF
00007FF8B3236F69  000000000013BD00  0000:00000000
00007FF8B323637F  000000000013BD40  0000:00000000
0000000140607156  000000000013BFD0  QWinWidget::qt_metacall+2BA896
000000014060FE9C  000000000013C010  QWinWidget::qt_metacall+2C35DC
00007FF8B3233C63  000000000013C100  0000:00000000
00007FF8B3234034  000000000013C140  0000:00000000
00007FF8B30D9289  000000000013C180  0000:00000000
00007FF8DAAF24FD  000000000013C250  DispatchMessageW+15D
00007FF8DAAF3902  000000000013C2B0  MsgWaitForMultipleObjects+142
00007FF8DAAF39CE  000000000013C310  MsgWaitForMultipleObjects+20E
00007FF8DCF62054  000000000013C398  KiUserCallbackDispatcher+24
00007FF8DAAF2ACA  000000000013C3A0  PeekMessageW+FA
00007FF8DAAF2AE6  000000000013C3E0  PeekMessageW+116
00000001407245AE  000000000013C450  QWinWidget::qt_metacall+3D7CEE
00000001406DF5B5  000000000013C4E0  QWinWidget::qt_metacall+392CF5
00000001406DFB90  000000000013C510  QWinWidget::qt_metacall+3932D0
00000001406DAA50  000000000013C560  QWinWidget::qt_metacall+38E190
00000001406DBB08  000000000013C590  QWinWidget::qt_metacall+38F248
00000001407195A8  000000000013C5E0  QWinWidget::qt_metacall+3CCCE8
000000014060EBFD  000000000013C620  QWinWidget::qt_metacall+2C233D
0000000140AFC515  000000000013C680  QWinWidget::focusNextPrevChild+392795
00007FF8B318592B  000000000013C6D0  0000:00000000
00007FF8B31AF542  000000000013C710  0000:00000000
00007FF8B32371F5  000000000013C7A0  0000:00000000
00007FF8B3236420  000000000013C920  0000:00000000
00007FF8B323637F  000000000013C960  0000:00000000
0000000140C799E0  000000000013C9C0  QWinWidget::focusNextPrevChild+50FC60
00007FF8B3233C63  000000000013CAB0  0000:00000000
00007FF8B3234034  000000000013CAF0  0000:00000000
00007FF8B30D9289  000000000013CB30  0000:00000000
00007FF8DAAF24FD  000000000013CC00  DispatchMessageW+15D
00007FF8DAAF2357  000000000013CC80  NotifyWinEvent+237
00007FF8C930B09C  000000000013FDB0  MxQt::QEventDispatcherWin32::processEvents+59C
00007FF8C8E63759  000000000013FDB8  0000:00000000
0000000005514A60  000000000013FDC0  0000:00000000