Magix Photostory on DVD MX - MPEG-2 is not available due to licensing conditions

robandsherri1 wrote on 4/13/2013, 11:04 AM

Running Windows 8, and recently bought Photostory on DVD MX...when I'm ready to burn the slide to a DVD it gives me the error message that MPEG-2 is not available due to licensing conditions...I read how to update the codec and actually purchase them. I was able to buy and download it for MPEG-4, but it didn't allow me to for MPEG-2.

I also ran the updates for the program and also used the repair function on the software dvd. Does Magix have some issue running programs on Windows 8 or am I doing something wrong...The software is registered and activated on Magix.com. My next step I suppose is to uninstall and try re-installing it. Anyone have any advice??? Thanks!

Comments

johnebaker wrote on 4/13/2013, 2:01 PM

Normally dragging a mpg file to the timeline will activate the licence dialog for the mpg codec. If this happened and you dismissed the dialog then it may not re-appear.

Under Help you should have a Activate additional functions option - with an Activate mpg option - use this to activate the licence which is free for all versions of Photostory MX.

HTH

john

robandsherri1 wrote on 4/13/2013, 2:51 PM

On my version, it's not under help to activate addiction functions. I have to go to FILE, EXPORT, the MPEG-2. I tried it for MPEG-4 and was able ot purchse the licence, but it wouldn't let me do if for MPEG-2, It acted like there was licensing problems with MAGIX and the MPEG-2 codec.

Dragging a mpg file to the timelime didn't bring up a dialog box as well....any other ideas??

johnebaker wrote on 4/13/2013, 3:30 PM

. . . . I have to go to FILE, EXPORT, the MPEG-2 . . . .

Does that mean the activate mpg dialog box is appearing?

If so check you do you have a Firewall running eg Windows Defender, Norton Security Suite, McAfee Security suite etc. They may be blocking the Internet access for the activation.

John

robandsherri1 wrote on 4/13/2013, 6:06 PM

Is doesn't give it the option to appear, when I choose MPEG-4 is asks to activate, which I did for like 5 bucks just to see if it would help, but when I choose MPEG-2, it says something about not able to avtivate to due to licening conditions....I haven't checked all my anti-virus and norton stuff, but really, I'm not really running much as far as fire walla and anti-virus right now...

johnebaker wrote on 4/14/2013, 3:08 AM

. . . . . not able to avtivate to due to licening conditions . . . .

AFAIK the only time that message will appear is if you are running the trial version of the software. If you have bought and activated / entered the serial number of the software, then the message should go away.

Check the program is actually registered by logging on to your account, at magix.com, ( My Account - top right ) using the email address and password you registered with.

You will see the option My Products - this will show you your registered software.

. . . . anti-virus and norton stuff . . .

Which are you using ? Please give full names.

John

robandsherri1 wrote on 4/20/2013, 3:45 PM

It's registered online and activated. I even uninstalled and re-installed it. I checked my account online as well...it was there. Still nothing...doesn't even give me an option to either buy the codec or the software if it thought my was a trial version. An no anti-virus is running currently...I'm temped to call magix support, but it's like $13 for a voucher...I'm kind of at a loss at this point.