Every time I try to open Magix Movie Edit Pro I get this error message:
Error in module "OpenCL.dll" (Load address: 0x00007FFB11B50000) to address 0x00007FFB11B52F56 (Exception 0xc0000005 "ACCESS_VIOLATION")
Then it leaves no choice but to close it even if I hit the 'continue program' button.
What have you tried so far?
The first thing I would try is update your Video drivers.
What are you PC specs?
Hi and welcome to the forum
. . . . Error in module "OpenCL.dll" . . . .
Is usually and issue with the graphics card drivers on your PC.
Are you up to date with the drivers for you graphics card?
If updating the drivers does not fix the issue come back with your computer specification and MEP version and variant (Basic, Plus or Premium) - see this topic for details of what is required.
John EB
Forum Moderator
Had a similar issue with Vegas Pro 17 on my Dell Alienware m17. Originally, I'd just revert to an old OpenCL.dll file, but every time I'd get updates, a newer OpenCL.dll would install resulting with the same issue. Found out both the built-in and the add-on graphics devices were enabled. Disabeling the built-in graphic solved the problem.
Hi and welcome to the forum - albeit the wrong one.
Vegas products have their own forum see the important posts at the top of this forum here.
John EB
Forum Moderator
Found out both the built-in and the add-on graphics devices were enabled. Disabeling the built-in graphic solved the problem.
Hi Jim
Thanks for the tip but it would not be a good idea with Movie Edit Pro as the program relies quite heavily on the Intel Integrated Graphics for much of it's processing and accelerations.
Peter
Found out both the built-in and the add-on graphics devices were enabled. Disabeling the built-in graphic solved the problem.
Hi Jim
Thanks for the tip but it would not be a good idea with Movie Edit Pro as the program relies quite heavily on the Intel Integrated Graphics for much of it's processing and accelerations.
Peter
Probably so, and I'm having to disable and enable as a work-around until I resolve the issue. Other software does not work well when the built-in is disabled. Good luck finding a solution.
. . . . I'd just revert to an old OpenCL.dll file, but every time I'd get updates, a newer OpenCL.dll would install resulting with the same issue. . . . Disabeling the built-in graphic solved the problem. . . . .
What is your processor and integrated GPU, the 'add-on graphics, and are the updates coming from Microsoft through Windows Update?
John EB
What is your processor and integrated GPU, the 'add-on graphics, and are the updates coming from Microsoft through Windows Update?
Computer is Alienware M17 with Intel i7-9750H CPU @ 2.60GHz, 32GB Memory, 1TB SSD. On-board video is Intel UHD Graphics 630, Other is NVIDIA GeForce RTX 2060 8GB. Updates come through Windows and through Dell's Alienware Updates.
Hi Jim
Thanks for the extra info - nice machine.
Do you have a monitor connected to the HDMI socket on the laptop?
If not this may be the cause of the issue, MEP is trying to use it but cannot because there is no monitor plugged in which initialises the Intel iGPU correctly enabling it to be used.
If you have a monitor try plugging it in to the HMI port to test, if you do not have a monitor to test, get a 'Headless ghost' monitor emulator (shown below and they are not expensive) and plug this in to the HDMI socket to see if this fixes the start up problem.
HTH
John EB
Thanks for the extra info - nice machine.
Do you have a monitor connected to the HDMI socket on the laptop?
If not this may be the cause of the issue, MEP is trying to use it but cannot because there is no monitor plugged in which initialises the Intel iGPU correctly enabling it to be used.
If you have a monitor try plugging it in to the HMI port to test, if you do not have a monitor to test, get a 'Headless ghost' monitor emulator (shown below and they are not expensive) and plug this in to the HDMI socket to see if this fixes the start up problem.
Thanks, I'll give iti a try...
@Jim-Hinnant @johnebaker @datasponge
Jim, you may have read the comments in this recend thread;-https://www.magix.info/us/forum/error-in-module-idgrcl64-dll-renders-program-unstable-on-launch--1257018/
In addition to that I can say that some of us have found that we update the Intel iGPU driver to the latest from the Intel driver update page but then later find that the Windows update process has installed a much earlier driver. From this I found there is a simple way to stop windows updating specific drivers (google it).
The Alienware site also lists a very early Intel iGPU driver so it pays to check from time to time in device manager what driver is actually installed, bearing in mind my comments in the other thread about OEM versus Generic drivers.
Further, I think the Intel Graphics Driver Update utility can detect an OEM (custom) driver at which point it halts the process and prompts you to contact the PC manufacturer, but a straight download from Intel's Generic site offers no warning.
Peter